Patient Information
Your Pets Are Our Priority
At Veterinary Medical And Surgical Group–OC (VMSG-OC) in Orange County, we are dedicated to our beloved patients and their proud owners, backed by years of experience and a true passion for animals.
Payment & Financing
At Veterinary Medical And Surgical Group–OC (VMSG-OC) in Orange County, we'll help you navigate our options for payment and financing so you can focus on getting your pet the care they need.
A deposit for the anticipated bill is required upon admission to the hospital. The deposit is for the full amount of the estimated treatment plan. Any balance due or refund will be processed at the time of discharge. Payment can be made by debit card or credit card. We also accept CareCredit and ScratchPay payment plan options.
NEW! Pay by Credit Card
We're pleased to now be able to offer the option to pay for your veterinary services by credit card through our website.
Financing Options
Veterinary Medical And Surgical Group–OC (VMSG-OC) is proud to be able to offer an easy financing options for veterinary care through CareCredit and Scratchpay.
Payment FAQS
Read the frequently asked questions about payment at Veterinary Medical And Surgical Group–OC (VMSG-OC).
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services before pet treatment, however, unforeseen circumstances may arise that influence your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial exam fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment in full due when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors examine your pet, an estimate for treatment will be given to you to determine a treatment plan.
For further hospitalization, diagnostics or surgery, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you complete pet insurance forms for your pet’s visit.
What to Expect at a Specialty Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
Please bring along any medications that your pet is currently taking, as well as any questions you'd like to be addressed during your appointment. Be sure to follow any instructions you were provided with at the time of booking (eg. if fasting is required).
STEP 1
Get Settled
Please arrive about 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
STEP 2
Meet Your Board-Certified Specialist
A member of our specialty team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll take the time to answer.
STEP 3
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinary specialist will work with you to determine a treatment plan for your pet. After your visit, we will also contact your primary care veterinarian to provide a detailed report.