Patient Information

Payment & Financing

At Veterinary Medical And Surgical Group–OC (VMSG-OC) in Orange County, we'll help you navigate our options for payment and financing so you can focus on getting your pet the care they need.

A deposit for the anticipated bill is required upon admission to the hospital. The deposit is for the full amount of the estimated treatment plan. Any balance due or refund will be processed at the time of discharge. Payment can be made by debit card or credit card. We also accept CareCredit and ScratchPay payment plan options.

NEW! Pay by Credit Card

We're pleased to now be able to offer the option to pay for your veterinary services by credit card through our website.

CareCredit Financing

CareCredit offers special financing* for 6-month and 12-month options to help you finance health and wellness needs for your pets.

*On qualifying purchases of $200 or more (after discount) at enrolled provider location made with your CareCredit credit card.

Apply to CareCredit
Make a Payment on to CareCredit

ScratchPay Financing

ScratchPay offers simple transparent payment plans for medical financing with no prepayment penalty.

Apply to ScratchPay

Payment FAQS

Read the frequently asked questions about payment at Veterinary Medical And Surgical Group–OC (VMSG-OC). 

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services before pet treatment, however, unforeseen circumstances may arise that influence your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• What are the fees associated with a specialty appointment?

  You are financially responsible for the initial exam fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.

  For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment in full due when your pet is discharged.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once the staff and doctors examine your pet, an estimate for treatment will be given to you to determine a treatment plan.

  For further hospitalization, diagnostics or surgery, a deposit is required upfront, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you complete pet insurance forms for your pet’s visit.

What to Expect at a Specialty Appointment

Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.

Please bring along any medications that your pet is currently taking, as well as any questions you'd like to be addressed during your appointment. Be sure to follow any instructions you were provided with at the time of booking (eg. if fasting is required).